DimeReseller Terms of Service
The use of services from DimeReseller.com (hereafter referred to as "DimeReseller" and "the company") constitutes agreement to these terms.
Account Setup and Activation
All hosting accounts are activated as soon as payment is received and verified by anti-fraud department. If payment was made using PayPal, no further verifications are needed and new hosting account is activated instantly. If payment was made using 2Checkout.com gateway, it may take 2-4 hours for payment to be verified and approved. If payment was made using any other method (wire transfer, money order, etc.), hosting account is right after receiving this payment.
When account is activated, the client receives a confirmation email with control panel and FTP login details, and other information related to this hosting account. The client can re-request for confirmation email to be re-sent, or he can re-send it himself from members area anytime.
Domain Registration, Transfers and Renewals
All domains are registered/transferred/renewed as soon as payment is received and verified by anti-fraud department. The company registers/transfers/renews all domains with whois privacy protection enabled by default, but the client can request for whois privacy to be disabled anytime. If whois privacy protection is disabled according to the client request, the company is not responsible anymore for protecting the client's information from 3rd parties on the Internet. If whois privacy protection is disabled, the company also is not responsible for possible domain ownership issues (for instance, if someone transfers the domain to another registrar by hacking the client's email account and getting transfer keys).
Domain registration, transfer and renewal fees are not refundable.
All domains (including subdomains, parked, addon and reseller client domains) hosted with DimeReseller should point to our nameservers and/or server IPs.
All services provided by DimeReseller may only be used for lawful purposes. Use of DimeReseller services to infringe upon any copyright or trademark is prohibited. This includes but is not limited to unauthorized copying of music, books, photographs, or any other copyrighted work. Examples of unacceptable material include:
- IRC Scripts/Bots
- Pirated Software/Warez
- AutoSurf/PTC/PTS/PPC sites
- IP Scanners
- Proxy Servers
- Bruteforce Programs/Scripts/Applications
- Mail Bombers/Spam Scripts
- File Dump/Mirror Scripts (similar to rapidshare)
- Prime Banks Programs
- Hacker focused sites/archives/programs
- Sites promoting illegal activities
- Forums and/or websites that distribute or link to warez/pirated/illegal content
- Bank Debentures/Bank Debenture Trading Programs
- Fraudulent Sites (including, but not limited to sites listed at aa419.org & escrow-fraud.com)
All types of legal adult content are allowed.
Server Resources Usage
The client is not allowed to overload servers by running heavy scripts (queries) or performing other actions that cause server overload. These restrictions do not apply if the client performs/restores a backup of his site/files/database, or if the client got permission from support team to run heavy scripts or queries.
Data Protection and Backups
DimeReseller makes daily, weekly and monthly backups of client accounts. Backup files are stored on separate disk drive and remote backups server for maximum data protection. DimeReseller is not responsible for files and/or data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on DimeReseller servers. Backups will not be provided for accounts that have been suspended or terminated for any reason unless otherwise agreed to in writing by DimeReseller.
Terms of Service Violation
If the client violates DimeReseller terms of service, he will be contacted by DimeReseller team for more details regarding this violation. If the client does not respond in 24 hours, his account may be suspended without a further notice. As soon as the client responds and starts cooperating with us to solve reported issue(s), the account will be re-activated. If critical terms of service violation occurs, the account could be suspended right after receiving abuse report (the client will be informed about this action).
The client can request for service cancellation anytime. If the client cancels his recurring payment himself, hosting account is automatically terminated. If the client uses the service for less than 30 days, he can also request for a full refund, and this request should be submitted via support desk for proper handling.
Money Back Guarantee
All hosting accounts from DimeReseller come with 30 days money back guarantee. If the client is unhappy about the service, he has the right to request for a full refund in 30 days for any reasons. All refund requests need to be submitted via support desk for proper handling. Refunds are not available if:
More than 30 days have passed. Refund is issued only if the client requests for money back in less than 30 days after ordering the service.
The client requests for refund for two or more times. A refund is available only once.
The client requests for refund of non-first payment. A refund is available for the first payment of service only.
The payment was made not for hosting service (domain name, dedicated IP address, etc.). Only hosting service is eligible for full refund.
The service was deactivated because of terms of service violation. If the client violated DimeReseller terms of service, refund is not available.
The service is exactly as described. For example, if the description of service doesn't include some features, the client is not eligible for refund if he needs some specific feature, which is not supported (since the description doesn't include it).
Changes to Terms of Service
The company reserves the right to change the above Terms of Service at any time. Such changes will become effective and binding after their posting on DimeReseller.com website. The client agrees to regularly review this page and be aware of the changes made. By continuing to use the Company's services and website after any posted revision, the client agrees to abide by it.